Responsible Gaming

Version: 1.0  |  Last Updated: 29 October 2026

1. Our Commitment

At Holspin, we believe that gambling should be an enjoyable, voluntary form of entertainment. We are firmly committed to providing a safe and transparent gaming environment for every player on holspin-australia.com. Our responsible gaming programme is built around three core principles: prevention, early intervention, and ongoing support. We take all reasonable steps to ensure that our platform is not used in a way that causes harm to individuals, families, or communities.

This Responsible Gaming Policy is an integral part of our broader compliance framework and should be read alongside our Terms & Conditions and Privacy Policy. By using our platform, you acknowledge your understanding of the responsibilities both Holspin and you as a player share in maintaining safe gaming practices.

2. Recognising Problem Gambling

Problem gambling is a recognised condition in which a person experiences persistent difficulty controlling the urge to gamble, leading to negative consequences in financial, personal, or social areas of their life. Identifying warning signs early is critical. The checklist below is designed to help you reflect honestly on your gambling behaviour. If you answer yes to three or more of the following statements, we strongly encourage you to seek professional support.

2.1 Self-Assessment Checklist

• You spend more money on gambling than you originally planned or can comfortably afford.
• You frequently think about gambling — planning future sessions, replaying past ones, or seeking ways to get more funds to gamble with.
• You feel restless, irritable, or anxious when you attempt to reduce or stop gambling.
• You have tried to cut down or quit gambling on multiple occasions but found it difficult or impossible to do so.
• You use gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties.
• After losing money, you return to gambling in an attempt to win it back — commonly referred to as "chasing losses".
• You have concealed the extent of your gambling from family members, friends, colleagues, or your financial institution.
• You have borrowed money, sold personal belongings, or failed to meet financial obligations in order to fund your gambling.
• Your gambling habits have caused significant conflict in personal relationships or affected your performance at work or school.
• You have experienced thoughts of self-harm or hopelessness that you believe are related to the consequences of your gambling.

This checklist is not a clinical diagnostic tool; it is intended purely as a starting point for self-reflection. If you are concerned about your gambling habits or those of a loved one, please refer to Section 6 of this document for a list of professional support services available in Australia.

2.2 Understanding the Risk Factors

Certain circumstances can increase vulnerability to problem gambling. These include a personal or family history of addictive behaviour, mental health conditions such as depression or anxiety, financial stress, social isolation, or exposure to gambling at a young age. Being aware of these risk factors can help players make more informed decisions about their gambling activity. Holspin encourages all users to be honest with themselves about their individual circumstances and to use our player protection tools proactively, not reactively.

3. Player Protection Tools

Holspin provides a comprehensive suite of tools that give you direct control over your gambling activity. These tools are available at no charge through your account settings or by contacting our support team. We encourage all players to use these features, regardless of whether they believe they have a problem. Responsible gaming is most effective when practised as a routine habit rather than a last resort.

3.1 Deposit Limits

You may set a daily, weekly, or monthly deposit limit to cap the total amount of funds you load into your Holspin account within a defined period. Once a limit is set, it takes effect immediately and cannot be increased until the existing limit period has expired and a cooling-off period has elapsed. Reductions to deposit limits take effect without delay. To set or adjust a deposit limit, navigate to the Responsible Gaming section within your account settings or contact our support team at [email protected].

3.2 Loss Limits

A loss limit restricts the total net loss you can incur within a chosen timeframe. Once you reach your defined loss threshold, you will be unable to place further wagers for the remainder of that period. As with deposit limits, increases to a loss limit are subject to a mandatory waiting period, while decreases take immediate effect. Loss limits are a particularly effective tool for players who wish to maintain strict financial discipline.

3.3 Session Time Limits

Setting a session time limit restricts the duration of any single continuous gaming session. When your allocated session time is reached, you will be automatically logged out of the platform. You may also request that Holspin display regular reality check reminders at set intervals during your session, notifying you of the time elapsed and the amount wagered. These reminders encourage mindful play and support informed decision-making.

3.4 Cooling-Off Period

If you feel you need a short break from gambling, you may request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account remains open but you cannot make deposits or place bets. At the end of the cooling-off period, access is restored automatically. This tool is designed for players who recognise early warning signs and want to pause and reflect without permanently closing their account.

3.5 Self-Exclusion

Players who believe their gambling has become harmful can request a self-exclusion, which suspends access to the Holspin platform for a period of 6 months, 1 year, 2 years, or permanently. During the exclusion period, your account will be locked, pending withdrawals of existing balances will be processed in line with our Terms & Conditions, and you will be removed from all promotional communications. Self-exclusion requests must be submitted in writing to [email protected]. Temporary exclusions cannot be lifted before the end of the agreed period; permanent exclusions are irreversible. We also encourage self-excluded players to register with BetStop, Australia's National Self-Exclusion Register, which extends exclusion across all licensed Australian online and phone gambling services simultaneously.

3.6 Account Closure

If you wish to close your account permanently for reasons other than problem gambling, you may do so by contacting our support team. Account closure differs from self-exclusion and does not carry the same protective safeguards. If problem gambling is the reason for your request, we strongly recommend choosing self-exclusion instead, as it comes with additional protections and prevents re-registration during the exclusion window.

4. Tips for Responsible Gambling

Responsible gambling is about making informed, deliberate choices so that gaming remains a pleasurable recreational activity. The following practical guidelines can help you maintain a healthy relationship with gambling:

• Set a strict budget before you play. Decide in advance how much you are willing to spend and treat that amount as a cost of entertainment, not an investment. Never gamble with money you cannot afford to lose.
• Keep track of time and money spent. Use Holspin's session time reminders and account transaction history to stay fully aware of how long you have been playing and how much you have wagered.
• Do not gamble under the influence. Alcohol, recreational substances, or extreme emotional states impair judgement and can lead to decisions you would not make in a clear-headed state.
• Avoid chasing losses. A losing session is a normal part of gambling. Increasing your bets or continuing to play in an attempt to recover lost funds often leads to greater losses.
• Take regular breaks. Gambling should never feel like an obligation. Step away frequently, and make sure gambling does not crowd out other activities you enjoy.
• Balance gambling with other entertainment. Gambling should be one of many leisure activities, not your primary source of excitement, social connection, or financial hope.
• Understand the games you play. Each game on Holspin is governed by a Return to Player (RTP) percentage and a random outcome generator. No strategy guarantees a win, and the house retains a mathematical edge in the long run.
• Use your protection tools proactively. Setting deposit limits or cooling-off periods is a sign of financial maturity, not weakness. These tools are available to all players and we encourage their use from the very first session.

5. Protection of Minors

Holspin strictly prohibits access to its platform by anyone under the age of 18 years. This minimum age requirement is non-negotiable and applies to all users, regardless of their location or the device they use to access holspin-australia.com. Gambling by or with minors is not only a violation of our Terms & Conditions but is also harmful to young people's wellbeing and development.

5.1 Age Verification

All players must complete an identity and age verification process before being permitted to make deposits or engage in real-money play. We use a combination of document verification (such as a government-issued passport or driver's licence) and third-party identity checks to confirm that every registered user meets the minimum age requirement. Accounts where age cannot be conclusively verified will be restricted until satisfactory documentation is provided.

5.2 Protecting Minors in Shared Households

If you share a computer, tablet, or mobile device with anyone under the age of 18, you are responsible for ensuring that your Holspin account is not accessible to them. We recommend the following precautions:

• Always log out of your account after each session and never save your login credentials on shared devices.
• Use password protection or screen lock features on all devices through which you access Holspin.
• Consider installing a recognised parental control or internet filtering tool. Examples include NetNanny, Gamban, and Bet Blocker, each of which can restrict access to gambling websites across your home network or individual devices.

Any adult account holder who knowingly allows a minor to access their account will face immediate permanent suspension. We take our obligations in this area seriously and will co-operate fully with regulatory authorities in any investigation relating to underage gambling.

6. Support Resources

If you or someone you care about is affected by problem gambling, professional help is available. The following organisations provide free, confidential, and expert support across Australia. You do not need to be in crisis to reach out — early intervention significantly improves outcomes.

All services listed above are independent of Holspin. We do not receive any remuneration or benefit from referring players to these organisations. Our sole purpose in publishing this information is to ensure that anyone who needs help can find it quickly and easily.

7. Contact Us

If you need assistance activating any of the responsible gaming tools described in this document, have a question about your account, or wish to discuss a concern about your gambling behaviour in confidence, our dedicated support team is ready to help.

• General Support: [email protected]
• Privacy & Data Protection Enquiries: [email protected]
• Responsible Gaming Policy: /responsible-gaming
• Terms & Conditions: /terms-and-conditions
• Privacy Policy: /privacy-policy

We are committed to responding to all responsible gaming enquiries promptly and with the utmost care and discretion. If you contact us to request a self-exclusion or a cooling-off period, this will be processed as a priority. We encourage you never to delay reaching out — the sooner you engage with our support tools or with an external counselling service, the better the outcome is likely to be for you and those around you.

Gambling can be entertaining when it remains within your control. Please play responsibly.