Terms & Conditions

Version: 1.0  |  Last Updated: 29 October 2026

1. Introduction & Acceptance

Welcome to Holspin ("the Platform", "we", "us", "our"), accessible at holspin-australia.com. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Holspin governing your access to and use of all products, services, games, software, and content made available through the Platform.

By registering an account, making a deposit, participating in any game or promotion, or otherwise accessing the Platform in any capacity, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms are to be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference and form an integral part of the overall agreement between you and Holspin. In the event of a conflict between these Terms and any other document, these Terms shall take precedence unless explicitly stated otherwise.

We reserve the right to amend, update, or replace any part of these Terms at any time. Where changes are material, we will provide reasonable notice to registered players via email or an on-site notification. Your continued use of the Platform following such notification constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a Player on the Platform to access games and services.
• "AUD" means Australian Dollars, the primary currency of the Platform for Australian players.
• "Balance" means the total funds held in a Player's Account, including Real Money Balance and, where applicable, Bonus Balance.
• "Bonus" means any promotional credits, free spins, cashback, or other incentive awarded by Holspin subject to specific terms and wagering requirements.
• "Bonus Balance" means funds credited to a Player's Account as a result of a bonus offer, which may not be withdrawn until applicable wagering requirements have been satisfied.
• "Game" means any casino game, slot, table game, live dealer game, or other wagering product offered through the Platform.
• "KYC" means Know Your Customer — the identity verification process applied to Players in accordance with applicable anti-money laundering and responsible gaming obligations.
• "Platform" means the Holspin website, mobile site, and any associated applications operated at holspin-australia.com.
• "Player" means any individual who has completed registration and holds an active Account on the Platform.
• "Real Money Balance" means funds deposited by a Player or won from wagers placed using deposited funds, which are available for withdrawal subject to verification.
• "RNG" means Random Number Generator — the certified technology used to ensure fair and unpredictable game outcomes.
• "Wagering Requirement" means the number of times a Bonus amount (or deposit plus bonus, as specified in the applicable promotion) must be wagered before any associated winnings can be withdrawn.
• "We / Us / Our" refers to Holspin and its affiliated operating entities.

3. Eligibility & Registration

3.1 Minimum Age Requirement

Access to the Platform is strictly restricted to individuals who are at least 18 years of age. By registering, you confirm that you are 18 or older. We operate a zero-tolerance policy with respect to underage gambling. Where we have reasonable grounds to suspect that a Player is under 18, we will immediately suspend the Account, freeze any balance, and conduct an age verification review. Any winnings accrued by a Player who is found to be underage will be forfeited in full, and we may report the matter to the relevant authorities.

3.2 Eligibility Criteria

In addition to meeting the minimum age requirement, you must satisfy all of the following criteria to be eligible to register and maintain an Account:

• You are a natural person and not acting on behalf of a legal entity or third party.
• You are not located in, or accessing the Platform from, a jurisdiction where online gambling is prohibited by local law.
• You are not a current employee, contractor, director, or immediate family member of any employee of Holspin or any of its affiliated companies.
• You have not previously had an Account terminated or suspended by Holspin for breach of these Terms.
• You are not subject to any self-exclusion arrangement — whether through the Platform, BetStop (Australia's National Self-Exclusion Register), or any other gambling self-exclusion scheme — that would prohibit you from gambling online.

3.3 Registration Process

To open an Account, you must complete the registration form accurately and in full, providing your legal first and last name, date of birth, residential address, email address, and phone number. All information provided must be truthful, accurate, and current. You are responsible for updating your Account details promptly should any information change. Providing false or misleading information constitutes a material breach of these Terms and may result in immediate Account suspension and forfeiture of any balance.

3.4 One Account Per Player

Each Player is permitted to hold one Account only. Creating or attempting to create multiple Accounts — whether under the same or different identities, email addresses, devices, or payment methods — is strictly prohibited. Where duplicate Accounts are identified, all Accounts belonging to that Player may be suspended, bonus funds forfeited, and winnings from bonus play voided. If Real Money funds are confirmed, they may be returned at our discretion after investigation, subject to applicable verification and deduction of any improperly obtained bonus value.

3.5 Know Your Customer (KYC) Verification

Holspin applies KYC procedures to all Players in compliance with applicable anti-money laundering standards and responsible gaming obligations. You may be asked to provide identity verification documents at any stage — including during registration, before processing a withdrawal, or when transacting above defined thresholds. Acceptable documents include, but are not limited to:

• Proof of Identity: current passport, Australian driver's licence, or government-issued photo ID.
• Proof of Address: a utility bill, bank statement, or official government correspondence dated within the last three months.
• Proof of Payment Method: a copy of the card, bank statement, or e-wallet screenshot confirming ownership of the payment method used.
• Source of Funds: payslips, tax returns, or other documentation confirming the legitimate origin of deposited funds, requested at our discretion or when required by internal risk-scoring thresholds.

Withdrawals will not be processed until KYC verification is completed to our satisfaction. We reserve the right to request additional documentation at any time. Failure to provide requested documents within a reasonable timeframe may result in Account suspension.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. You agree to notify us immediately at [email protected] if you suspect any unauthorised access to your Account. Holspin shall not be liable for any loss resulting from unauthorised Account access caused by your failure to maintain credential security.

4. Account Management

4.1 Account Currency

All Accounts for Australian players are denominated in Australian Dollars (AUD). Where a transaction is initiated in a different currency, it will be converted to AUD using the exchange rate applicable at the time of the transaction. Holspin is not responsible for any currency conversion fees imposed by third-party financial institutions.

4.2 Account Suspension and Closure by Holspin

We reserve the right to suspend, restrict, or permanently close an Account at any time if we have reasonable grounds to believe that a Player has:

• Provided false, inaccurate, or misleading registration information.
• Breached any provision of these Terms or any applicable policy.
• Engaged in fraudulent, collusive, or otherwise unlawful conduct.
• Acted in a manner detrimental to the integrity of the Platform or other Players.
• Failed to complete KYC verification within the required timeframe.

Upon permanent closure for breach, any Bonus Balance and associated winnings may be forfeited. Confirmed Real Money Balances will be handled in accordance with applicable laws and our internal procedures.

4.3 Player-Initiated Account Closure

You may request Account closure at any time by contacting our support team at [email protected]. Before your Account is closed, you must withdraw any remaining Real Money Balance. Any Bonus Balance remaining at the time of voluntary closure will be forfeited. If you are requesting closure due to problem gambling concerns, please refer to our Responsible Gaming Policy for self-exclusion options.

4.4 Inactive Accounts

An Account is considered inactive ("dormant") if no login or real-money transaction has been recorded for a continuous period of twelve (12) months. Following this period, we may charge a monthly account maintenance fee against any remaining Real Money Balance, subject to applicable notice and legal requirements. We will attempt to notify you before any dormancy fees are applied. If a balance is reduced to zero as a result of dormancy fees, the Account may be closed. You may reactivate a dormant Account by logging in and completing any outstanding KYC requirements.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Holspin supports the following payment methods for Australian players. Available methods may vary depending on your location, device, and the result of payment provider verifications:

Holspin does not accept third-party payments. The payment method used for withdrawals must match the method used for the corresponding deposit wherever technically possible. We reserve the right to add, remove, or modify available payment methods at any time with reasonable notice.

5.2 Deposit Conditions

All deposits must originate from a payment account or method registered in your own name. The minimum deposit amount is AUD 10 unless a specific promotion states otherwise. Deposits are generally credited to your Account balance immediately upon successful processing by the payment provider. Holspin does not charge fees on deposits; however, your bank or payment provider may impose their own transaction fees for which Holspin bears no responsibility.

Deposited funds may only be used for real-money wagering within the Platform. Holspin does not act as a financial institution, and Account balances do not earn interest. You should not treat your Account as a savings or payment facility.

5.3 Withdrawal Conditions

Withdrawals are available to Players who have:

• Successfully completed all applicable KYC verification requirements.
• Met any applicable wagering requirements attached to active Bonus funds.
• Made at least one real-money deposit prior to requesting withdrawal.

The minimum withdrawal amount is AUD 20. Withdrawals will be paid using the same method as the most recent qualifying deposit where possible. In circumstances where the original payment method cannot be used for withdrawals (e.g., POLi, Neosurf, BPAY, Paysafecard), the withdrawal will be directed to a verified bank account in the Player's name.

5.4 Withdrawal Processing Times

Withdrawal requests are reviewed internally before being submitted to the payment provider. This internal review typically takes up to 48 hours on business days, excluding weekends and public holidays. After approval, payment providers process funds within their own standard timeframes as indicated in the table in Section 5.1. Complex or high-value withdrawals may take longer due to additional verification requirements. We will communicate any delays to you by email.

5.5 Maximum Withdrawal Limits

Standard maximum withdrawal amounts and timeframes are displayed in the Cashier section of your Account and may vary by payment method and player verification tier. Holspin reserves the right to pay large withdrawals in instalments, applied over successive processing cycles, where the amount exceeds operational thresholds. Any winnings arising from free spins, no-deposit bonuses, or promotional awards may be subject to separate maximum withdrawal caps as stated in the individual promotion terms.

5.6 Refused and Reversed Deposits

Where a deposit is reversed, charged back, or otherwise recalled by a payment provider or financial institution after funds have been credited and used on the Platform, Holspin reserves the right to void any winnings generated using those funds and to suspend the Account pending investigation. Deliberate chargeback abuse constitutes fraud and will be reported to relevant financial crime authorities.

6. Bonuses & Promotions

6.1 General Bonus Conditions

Holspin offers various promotions including welcome bonuses, reload bonuses, free spins packages, loyalty rewards, cashback offers, and seasonal campaigns. All bonuses are subject to these general conditions as well as the specific terms of each individual promotion. In the event of any conflict, the individual promotion terms shall prevail for matters specific to that offer.

Bonuses are available to eligible Players who have a verified Account, have accepted the specific offer in the manner prescribed, and who do not have an active self-exclusion in place. Holspin reserves the right to withdraw, modify, or decline any bonus at its sole discretion, including where there is suspicion of abuse or where an error in the promotion terms has occurred.

6.2 Claiming Bonuses

To activate a bonus, you must follow the steps specified in the corresponding promotion — this may include entering a promo code, opting in via the Promotions page, or making a qualifying deposit within the stated window. Bonuses not claimed within the specified validity period will expire automatically and cannot be reinstated retroactively.

6.3 Wagering Requirements

Most bonuses are subject to a Wagering Requirement, expressed as a multiplier (e.g., 30x, 40x). This multiplier indicates how many times the bonus amount — or the combined deposit and bonus amount, as specified — must be wagered before any winnings generated from Bonus Balance can be withdrawn. For example, a 35x wagering requirement applied to a AUD 100 bonus means a total of AUD 3,500 in qualifying wagers must be placed before withdrawal of bonus-derived winnings is permitted.

Only wagers placed on qualifying games count toward wagering requirements. The contribution rate of each game category is as follows:

6.4 Bonus Validity Period

All bonuses and associated free spins carry an expiry date from the moment of activation, typically 7 to 30 days as stated in the individual promotion terms. Any bonus funds and winnings derived from those funds that remain subject to an incomplete wagering requirement at the time of expiry will be forfeited automatically. Players are advised to monitor bonus progress through the "My Bonuses" section of their Account dashboard.

6.5 Bet Size Restrictions During Bonus Play

While a Bonus Balance is active and wagering requirements remain unsatisfied, a maximum bet restriction applies. Unless the individual promotion terms state a lower limit, the default maximum bet per round or spin during active bonus play is AUD 5.00. Wagers placed above this limit during bonus play may, at our discretion, result in the voiding of the bonus, forfeiture of associated winnings, and/or Account review.

6.6 Bonus Abuse and Misuse

Holspin takes the integrity of its promotional offers seriously. The following behaviours are considered bonus abuse and may result in the forfeiture of bonuses and winnings, and/or Account suspension:

• Opening multiple Accounts to claim the same promotion more than once.
• Coordinating bets with other Players to exploit bonus structures (bonus hunting or bonus whoring).
• Placing low-risk or mathematically hedged wagers solely to satisfy wagering requirements without genuine play intent.
• Using automated software, bots, or scripts to participate in promotional offers.
• Providing false information to claim a promotion for which the Player is not eligible.

6.7 Withdrawal of Real Money vs Bonus Balance

Where a Player requests a withdrawal while a Bonus Balance is active and wagering requirements have not been fulfilled, the Bonus Balance and associated winnings will be forfeited upon processing the withdrawal. Only the Real Money Balance will be paid out. Players may choose to forfeit an active bonus at any time via the Account settings before requesting a withdrawal.

7. Games & Fair Play

7.1 Game Availability

Holspin offers a diverse library of games including video slots, classic slots, progressive jackpot slots, table games, live dealer games, video poker, scratch cards, and specialty games. The availability of specific games may vary by player location, device type, and time. We reserve the right to add, modify, suspend, or permanently remove any game from the Platform without prior notice. The removal of a game does not entitle Players to any compensation.

7.2 Random Number Generator (RNG) and Fairness

All electronically-determined game outcomes on the Platform are governed by a certified Random Number Generator (RNG). The RNG systems used by our game providers are independently tested and certified by recognised third-party testing laboratories to ensure that game outcomes are statistically random, unbiased, and not subject to manipulation by either the player or the Platform. Each game displays its Return to Player (RTP) percentage, which represents the theoretical long-term average return to players over a statistically significant number of rounds. RTP figures are based on mathematical models and are not guarantees of individual session outcomes.

7.3 Game Malfunctions and Technical Errors

In the event of a game malfunction, technical error, disconnection, or software failure that interrupts a game round before it is concluded, the affected round may be rendered void. Holspin is not liable for losses arising from technical disruptions beyond its reasonable control. Where a game malfunction results in a displayed win that cannot be verified as a valid outcome (for example, a display error showing an impossibly large jackpot), that win will be considered void and will not be paid. The phrase "Malfunction Voids All Pays and Plays" applies across all games on the Platform. Any disputes arising from suspected malfunctions must be reported immediately to our support team at [email protected].

7.4 Prohibited Conduct and Fair Play

The following activities are strictly prohibited on the Platform and may result in immediate Account suspension, forfeiture of balance, and reporting to relevant authorities:

• Using or attempting to use automated software, bots, artificial intelligence tools, scripts, or any other mechanical or electronic device to play games, exploit game mechanics, or influence outcomes.
• Exploiting software bugs, errors, or vulnerabilities in any game or Platform feature. Players who discover a bug must report it promptly and refrain from exploiting it further. Winnings obtained through exploitation of a known bug will be voided.
• Colluding with other Players in any game, including live dealer games.
• Using strategies designed to circumvent the statistical house edge in a manner that constitutes systematic exploitation rather than legitimate play (for example, certain forms of arbitrage or progressive side-bet abuse).
• Any form of fraudulent gameplay, including but not limited to the use of stolen payment credentials or the manipulation of game interfaces.

7.5 Game Rules

Each game on the Platform is accompanied by its own set of rules, paytable, and RTP information, accessible directly within the game interface. It is the Player's responsibility to read and understand the rules applicable to each game before committing real-money wagers. Holspin accepts no responsibility for losses arising from a Player's misunderstanding of game rules.

8. Tournaments & Lotteries

8.1 Tournament Participation

Holspin may from time to time host player tournaments, leaderboard competitions, slot races, and prize draws ("Tournaments"). Each Tournament is subject to specific terms including entry requirements, eligible games, scoring methodology, prize structure, duration, and any applicable buy-in or ticket cost. These specific terms will be published on the Platform's Promotions page prior to the commencement of each Tournament and should be read carefully before participation.

Tournament standings are calculated in real time based on the criteria specified for each event (e.g., highest single win multiplier, total net wins, or points accumulated). Final standings are determined at the conclusion of the Tournament period, and prizes are awarded to qualifying participants within a reasonable timeframe thereafter, typically within 72 hours of a Tournament's end. In the event of a tie in Tournament standings, the Player who achieved the qualifying result first (by timestamp) will be ranked higher.

8.2 Prize Draws and Lotteries

Where prize draws or lottery-style promotions are offered, eligibility, ticket allocation, draw dates, and prize descriptions will be set out in the applicable promotion terms. All draws are conducted using a verifiably random selection process. Holspin reserves the right to cancel or reschedule any draw due to technical issues, insufficient participation, or unforeseen circumstances. Players will be notified of any such changes via email or on-site announcement.

8.3 General Tournament Conditions

Prizes awarded through Tournaments and prize draws may be credited as bonus funds subject to wagering requirements, as cash directly to Real Money Balance, or as a combination of both, as specified in the individual event terms. Tournament winnings paid as bonus funds are subject to the wagering conditions outlined in Section 6 of these Terms. Holspin's decisions regarding Tournament outcomes, eligibility, and prize allocation are final.

9. Intellectual Property

All content on the Platform — including but not limited to the Holspin brand name and logo, website design, graphics, images, text, software, game interfaces, audio and visual elements, and promotional materials — is the intellectual property of Holspin or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, distribute, display, transmit, sell, or commercially exploit any part of the Platform or its content; reverse-engineer, decompile, or disassemble any software used by the Platform; or create derivative works based on any Platform content. Any unauthorised use of Platform content constitutes an infringement of our intellectual property rights and may result in Account suspension as well as legal action.

Third-party game content displayed on the Platform remains the intellectual property of the respective game providers and is used under licence. Players acquire no rights to such content through their use of the Platform.

10. Limitation of Liability

10.1 Platform Provided "As Is"

The Platform and all content, services, and games are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. While we make reasonable efforts to ensure the Platform operates reliably, we do not guarantee that it will be free from errors, interruptions, or security vulnerabilities.

10.2 Exclusions of Liability

To the fullest extent permitted under applicable law, Holspin shall not be liable to any Player for:

• Any loss of profits, revenue, business, data, or opportunity, whether direct or indirect.
• Losses arising from Platform downtime, server failures, or interruptions to internet connectivity.
• Losses caused by a Player's reliance on inaccurate or incomplete information displayed on the Platform due to transmission errors or system faults.
• Any unauthorised access to a Player's Account resulting from the Player's failure to safeguard their login credentials.
• Actions of third-party payment providers, game software suppliers, or other service providers whose performance is outside our direct control.
• Any indirect, incidental, special, or consequential damages of any kind arising out of the use of — or inability to use — the Platform.

10.3 Cap on Liability

Where liability cannot be fully excluded under Australian Consumer Law or other mandatory statutory provisions, Holspin's total aggregate liability to any individual Player for any and all claims arising from a single incident shall not exceed the total value of the Player's Real Money Balance at the time the relevant incident occurred or, if no balance exists, AUD 100. Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Holspin, its affiliates, officers, employees, and service providers from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with your breach of these Terms, your violation of any applicable law or regulation, or any third-party claim arising from your use of the Platform.

11. Dispute Resolution

11.1 Internal Complaints Procedure

Holspin is committed to resolving Player complaints fairly, transparently, and in a timely manner. If you have a complaint relating to any aspect of the Platform — including account matters, game outcomes, bonus disputes, or payment issues — you are encouraged to first contact our Customer Support team, who will endeavour to resolve the matter promptly:

• Email: [email protected]
• Live Chat: Available directly through the Platform during operating hours.

Please include your Account username, a clear description of the issue, the date and time it occurred, and any relevant screenshots or transaction IDs. Our support team will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days. Complex complaints requiring investigation may take up to 28 days to resolve; you will be kept informed of progress throughout.

11.2 Escalation Procedure

If your complaint is not resolved to your satisfaction following the initial support response, you may request escalation to our Compliance team by submitting a formal written complaint to [email protected]. The Compliance team will conduct an independent internal review of your case and issue a final written decision within 14 business days of receiving your escalation request. This decision constitutes Holspin's final position on the matter at the internal level.

11.3 External Dispute Resolution

Where a Player remains dissatisfied following the conclusion of the internal complaints process and the issuance of our final decision, they may seek to refer the dispute to an appropriate independent alternative dispute resolution (ADR) body or ombudsman service. Details of any applicable ADR scheme available to Australian players will be communicated to you in the final written response to your complaint. Holspin will cooperate with any legitimate ADR process in good faith.

11.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming and consumer protection in the Player's relevant Australian state or territory. Nothing in this clause shall be construed to limit any rights you may have under applicable consumer protection legislation, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

11.5 Limitation on Claims

Any claim or dispute arising from your use of the Platform must be submitted to Holspin within six (6) months of the date on which the relevant event occurred. Claims submitted after this period will not be considered, except where prohibited by mandatory applicable law.

12. Health & Safety

Holspin recognises that online gaming may pose health and wellbeing risks for some individuals. We take our duty of care to Players seriously and actively promote a safe gaming environment. All players are encouraged to be aware of the potential risks associated with gambling and to maintain healthy boundaries in their play.

If you or someone you know is experiencing distress related to gambling — including financial difficulty, emotional harm, relationship problems, or compulsive behaviours — the following Australian organisations provide free, confidential support:

• Gambling Help Online — Free 24/7 telephone and online counselling. Phone: 1800 858 858 | Website: gamblinghelponline.org.au
• BetStop (National Self-Exclusion Register) — Register to be excluded from all licensed interactive wagering services in Australia. Website: betstop.gov.au
• Lifeline Australia — 24/7 crisis support and suicide prevention. Phone: 13 11 14 | Website: lifeline.org.au
• Beyond Blue — Mental health support for anxiety, depression, and gambling-related stress. Phone: 1300 22 4636 | Website: beyondblue.org.au
• GambleAware NSW — Education, resources, and counselling referrals across New South Wales. Website: gambleaware.nsw.gov.au
• Gamblers Anonymous Australia — Peer support groups for people affected by problem gambling. Website: gamblersanonymous.org.au

We strongly encourage any Player who believes gambling is negatively affecting their life to seek help immediately. Our Responsible Gaming tools — including deposit limits, time-out options, and self-exclusion — are available at any time through your Account settings or by contacting our support team.

13. Responsible Gaming

Holspin is firmly committed to promoting responsible gaming practices and preventing gambling-related harm among our Player community. We believe that gaming should remain an enjoyable entertainment activity, never a source of financial hardship or personal harm.

As part of our responsible gaming framework, we provide Players with the following tools, all of which are accessible through the Account settings panel or upon request from our support team:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending. Limits can be reduced immediately; increases are subject to a cooling-off period before taking effect.
• Session Time Limits: Define the maximum duration of any single gaming session. You will receive a notification when your limit is approaching.
• Loss Limits: Restrict the maximum amount you can lose within a defined time period.
• Reality Checks: Enable periodic on-screen reminders of your session duration and net gaming activity.
• Self-Exclusion: Request temporary suspension of your Account for a period of your choosing (minimum 6 months), or request permanent closure. Self-excluded players will not receive promotional communications during the exclusion period.
• Cool-Off Period: Take a short break from the Platform ranging from 24 hours to 6 weeks without permanent closure.

For comprehensive information about our responsible gaming commitment, the specific operation of each tool, and additional guidance on recognising and addressing problem gambling, please visit our dedicated Responsible Gaming Policy page. All requests related to responsible gaming tools or self-exclusion may also be directed to [email protected].

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and Holspin with respect to your use of the Platform and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written, relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, unenforceable, or contrary to applicable law, that provision shall be deemed severed from the remainder of the Terms. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law. Where a severed provision can be modified to render it enforceable while preserving the intent of the original clause, it shall be so modified.

14.3 Waiver

Holspin's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on future occasions. A waiver by Holspin of any breach shall not be construed as a waiver of any subsequent breach of the same or any other provision.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. Holspin may assign its rights and obligations under these Terms to any successor entity or affiliate at any time, provided that such assignment does not materially diminish your rights as a Player.

14.5 Force Majeure

Holspin shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government action, telecommunications or internet failures, cyberattacks, or any other event constituting force majeure. We will use commercially reasonable efforts to resume normal operations as soon as practicable following any such event.

14.6 Communications and Notices

All formal notices from Holspin to you will be sent to the email address registered on your Account. It is your responsibility to ensure this address remains current and to monitor your inbox — including spam or junk folders — for Platform communications. Notices sent to your registered email address will be deemed received within 24 hours of transmission. You may contact us at any time at [email protected] for general support matters, or at [email protected] for questions relating to the handling of your personal data under our Privacy Policy.

14.7 Language

These Terms are drafted in the English language, which shall be the authoritative version for all interpretive and legal purposes. Where a translation of these Terms is made available for convenience, the English version shall prevail in the event of any inconsistency or ambiguity.

14.8 Contact Information

For any queries related to these Terms, your Account, or our services generally, please do not hesitate to reach our team through the following channels:

• General Support: [email protected]
• Privacy & Data Protection: [email protected]
• Compliance & Disputes: [email protected]
• Live Chat: Available directly on the Platform